The questions we get asked most
From pickup and return to what a venue needs in order to host a station.
These are the most common questions about the service, split into two groups: those from people using a battery, and those from venues weighing up hosting a station. If yours isn't here, get in touch.
Key takeaways
- Pickup runs on a QR code and the battery comes with cables included.
- Returns are open at any station on the network with a free slot.
- The unit covers USB-C and Lightning, the two most widely used connectors.
- A venue only needs a visible spot and a power outlet.
- Maintenance and end-user support are covered by Chargo.
Frequently asked questions
What is Chargo?
A network of self-service stations that rent out batteries. You take a battery by scanning a QR code, charge your phone while you carry on with your day, and return it at any station on the network.
How do I rent a battery?
Find a station, scan the QR code on its screen, confirm the terms, and the station releases a charged battery.
Where do I return it?
At any Chargo station with a free slot. You don't have to go back to the one you took it from.
Can I return it at another station?
Yes — that's the whole point. The network is interoperable and any station recognises any battery.
How much does it cost?
Rates are set by Chargo and shown on the station screen before you confirm pickup. [PRICING TO BE PROVIDED BY THE CLIENT]
What devices are compatible?
The battery has built-in USB-C and Lightning cables, so it works with most Android phones and iPhones in use today.
How long does the battery last?
It depends on your phone model and how you're using it. The unit's capacity is listed on the battery page.
Do I need to bring my own cable?
No. The cables are built into the battery's body.
How can my business get a station?
Write to us with the kind of venue you run, the city and roughly how many people come through. From there we settle the station format and arrange installation.
What does Chargo require from venues?
A visible spot where people pass or wait, and a power outlet nearby. The hardware and the operation come from Chargo.
Who maintains the station?
Chargo — checking units, restocking batteries and supporting end users.
Can the station be branded?
The station has a screen and visible surfaces that can be used for communication. The scope is agreed case by case.